Refund & Cancellation Policy
Free trial
Where a free trial is offered, the restaurant can decide not to continue before a paid subscription is activated. No subscription fee is charged for an unused free trial.
Monthly subscriptions
Monthly plans may use recurring/AutoPay billing. A restaurant may request cancellation of future renewals through DineQube support. Cancellation stops future subscription renewals after the applicable current paid period, subject to any payment mandate processing already initiated by the payment provider.
Yearly subscriptions
Yearly plans cover the purchased annual service period. A cancellation request stops any future renewal where applicable; it does not automatically reverse a completed annual payment.
Refund eligibility
Payments already charged for an active subscription period are generally not refundable after service access has started. We will, however, review refund requests for verified duplicate charges, an incorrect DineQube subscription charge, or a material DineQube billing error. Any refund required by applicable law will also be honoured.
Requesting a refund or cancellation
Email contact@dineqube.com with the restaurant name, registered email/phone, payment reference and reason for the request. Please contact us as soon as possible after noticing a billing issue so it can be investigated quickly.
Refund processing
If a refund is approved, DineQube will initiate it to the original payment method through the payment provider. The final credit time depends on the payment provider and the customer's bank or payment instrument.
Restaurant customer food-order payments
This policy covers DineQube software subscriptions. Refunds for food, restaurant orders or restaurant service are the responsibility of the restaurant that supplied the order, unless DineQube itself was the merchant of record for that transaction.