A bill and a KOT do different jobs
The customer bill explains the charges and payment information. A Kitchen Order Ticket, or KOT, tells the kitchen what to prepare. The same order may need both documents, but they should not carry identical content just because they come from the same system.
For a kitchen ticket, prioritize the table or order reference, item names, quantities, selected options and instructions. For a bill, check the business details, item amounts, taxes where applicable, total and payment information. Review both actual outputs during setup.
Choose the width supported by your printer
| Roll width | What to consider |
|---|---|
| 58 mm | Narrower output. Long item names wrap sooner; totals, quantities and tax lines need a compact layout. |
| 80 mm | More horizontal room for item names and aligned amounts. Confirm that the printer and driver are configured for the same width. |
Paper width is not always the same as printable width. Printer margins and driver settings affect the result. Use the printer model’s specifications and print a real sample rather than choosing only from a screen preview.
DineQube provides saved bill and KOT paper settings. Choose the widths for your installation and verify that both printing actions use the saved selection. The printer model and connection still need to be configured correctly.
Check the connection and print path
Write down whether the printer uses USB, a network connection or another supported interface. Confirm which computer or print service sends jobs to it and whether a dedicated printing app is required. A network cable by itself does not configure the printer inside the browser.
Automatic printing depends on the supported print setup. A normal browser may show its print dialog; a configured printer integration can provide a different workflow. Ask the team to demonstrate your exact printer and operating system before relying on silent printing.
Print a ticket the kitchen can actually use
- Select the paper width and confirm the same setting in the printer driver.
- Print an order with a long dish name, an option and a kitchen instruction.
- Check that quantities are separate from the item name and remain readable.
- Print a customer bill and check the total, tax lines and payment information.
- Confirm that a KOT action prints the kitchen document, not the customer receipt.
- Restart the supported print app or computer and repeat the test.
Keep a spare roll near the printer and teach staff how to recognize a paper or connection error. Agree a fallback procedure so an unsuccessful print is not mistaken for an order that never arrived.
Common questions
Is 80 mm always better than 58 mm?
80 mm gives more room, but the right choice depends on the printer, counter space and layout. Test long item names and the final bill on the actual printer.
Will a web browser always print without a dialog?
No. The print path depends on browser restrictions and the supported printer integration. Verify automatic printing on your own setup.
See it with your team
Use your own menu or a room-service example in a DineQube demo. Check the guest screen and the team’s view before deciding.
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