Direct order channel
Keep the restaurant brand at the centre of the customer journey.
DIRECT ORDERING
Connect direct ordering with your delivery team.
Keep the restaurant menu, order confirmation, preparation and rider dispatch in one journey. Customers follow delivery status when the required updates and location are available.
Map your delivery flow →Order control
Move each order from confirmation to preparation and dispatch.
Rider assignment
Connect restaurant dispatch with your own fleet workflow.
Customer visibility
Share useful live status from pickup through arrival.
PRACTICAL WORKFLOWS
Build a direct ordering workflow you can fulfil
Start with the delivery promise
Decide who accepts an order, who checks preparation and who hands it to the rider. Confirm the enabled payment flow, delivery coverage and customer information required in your setup. A direct channel works best when the restaurant can support the promise it makes at checkout.
Walk through an exception
Test a normal order and a delivery problem with your team. Check which roles can update status, how the customer sees progress and who handles a failed hand-off. Review eligible delivery access and current plan inclusions before starting a wider rollout.