Direct order intake
Build a customer journey that belongs to your brand.
FOR CLOUD KITCHENS
Connect direct orders to preparation and dispatch.
Receive orders through your own customer channel, keep kitchen status visible and coordinate your riders. Confirm eligible delivery access and any external marketplace integration separately.
Book a cloud-kitchen demo →Preparation board
Keep the kitchen focused on what is new, preparing and ready.
Own-fleet dispatch
Assign riders without moving the order into a separate tool.
Live status
Give operations and customers a useful delivery view.
PRACTICAL WORKFLOWS
Give direct orders an operational home
Connect the guest promise to preparation
For a cloud kitchen, order acceptance is the start of fulfilment. Review your enabled checkout flow, preparation process and dispatch ownership. The kitchen needs the correct items and instructions; the delivery team needs the hand-off at the right stage. Test each role on the same sample order.
Keep channel assumptions explicit
A direct-ordering workflow is different from an automatic integration with a marketplace. Confirm any external system or aggregator requirement with the team before planning a switch. For eligible own-delivery operations, review rider assignment, customer status and the process for an unsuccessful delivery.