1. Paid activation
DineQube does not currently offer a free-trial period. Subscription access begins after verified payment or an authorised DineQube commercial activation. Refund and cancellation rights for paid plans are described below.
2. Monthly subscriptions
Monthly plans cover the applicable monthly service period. Cancellation stops future renewal or future paid access as applicable; it does not automatically reverse a completed payment for a period that has already started.
3. Yearly subscriptions
Yearly plans cover the purchased annual service period. Cancellation stops future renewal where applicable; it does not automatically reverse a completed annual payment.
4. Refund eligibility
Payments already charged for an active subscription period are generally non-refundable to the extent permitted by applicable law. DineQube will review verified duplicate charges, incorrect DineQube subscription charges, payment collected without corresponding service access, material DineQube billing error, and refunds required by applicable law.
5. Failed or duplicate transactions
A failed transaction should not activate paid access unless the payment provider confirms success. If a duplicate payment is verified, the case can be reviewed using the relevant payment references.
6. Physical QR kits
Where an annual Hotel plan includes a standard printed QR kit, printing/dispatch can affect cancellation or refund handling after physical production has started. Any specific kit terms shown at purchase or communicated for a custom order also apply.
7. Custom plans
Custom Hotel or other negotiated plans may include specific commercial terms, room capacity, onboarding, printing or service commitments. Those agreed terms can supplement this public policy.
8. Restaurant and Hotel guest transactions
This policy primarily covers DineQube software subscriptions. Refunds for food, delivery charges, hotel services, amenities or other merchant-supplied services are the responsibility of the Restaurant or Hotel that supplied the service unless DineQube is expressly the merchant of record for that transaction.
9. Requesting cancellation or refund
Contact contact@dineqube.com with the business name, registered contact details, payment reference and reason. DineQube may request additional information to verify the transaction.
10. Approved refund processing
If a refund is approved, DineQube will initiate it to the original payment method through the applicable payment provider. Final credit timing depends on the provider, bank or payment instrument.